Splenzy uses third-party suppliers and fulfillment partners, so products may ship from different warehouse locations depending on inventory.
Shipping Rates
Your available shipping options and exact shipping charge are displayed at checkout before payment. We review shipping rates as our catalog grows so we can balance fair customer pricing with reliable fulfillment across both small and bulky items.
Processing & Delivery
Processing time varies by product, warehouse, supplier inventory, weekends, holidays, and quality-control checks. Delivery estimates shown at checkout or in tracking are estimates and are not guaranteed arrival dates.
Tracking
When tracking is available, it will be provided after fulfillment.
Multiple Packages
Items in the same order may arrive separately when they are fulfilled from different locations.
Address Changes
Please review your shipping address before checkout. If you notice a mistake, contact us immediately. Once fulfillment begins, an address change may no longer be possible.
Delays or Lost Packages
If tracking shows an unusual delay or your package appears lost, contact us with your order number. We will review the available tracking and fulfillment information and work with the carrier or supplier toward an appropriate resolution.