We understand that plans can change. Splenzy accepts cancellation requests for up to 7 calendar days after purchase, but only while the order has not entered fulfillment or shipped.
When a Cancellation Can Be Approved
A cancellation can be approved when the order has not yet entered supplier processing, fulfillment, or carrier handoff.
When a Cancellation Can No Longer Be Approved
Some orders begin processing shortly after purchase. If fulfillment starts before the 7-day period ends, the cancellation window closes at that point because the order can no longer reliably be stopped without creating avoidable shipping or fulfillment costs.
If your order has already shipped or cannot be stopped, you may request an eligible return after delivery under our 30-day Returns & Refunds policy.
Refunds for Approved Cancellations
Approved cancellations are refunded to the original payment method. Your bank or payment provider may require additional processing time after the refund is issued.
Address or Product Changes
If you selected the wrong size, color, model, quantity, or shipping address, contact us immediately. We will make a reasonable effort to update the order, but changes are not guaranteed once fulfillment begins.