How much is shipping?
Current U.S. rates are $6.99 Economy, $9.99 Standard, and $14.99 Priority when available.
Can I cancel an order?
You may request cancellation within 7 calendar days of purchase, but only before fulfillment or shipment begins. If the order has already entered fulfillment, the return policy applies after delivery.
How long do I have to request a return?
Eligible return requests must be made within 30 calendar days after delivery.
Who pays return shipping?
For change-of-mind, size, color, compatibility, or preference returns, the customer is generally responsible for return shipping. If the item is wrong, damaged, defective, or materially different from the listing, contact us so we can review the issue and provide an appropriate resolution.
Where does Splenzy ship from?
Products may be fulfilled from different supplier or warehouse locations depending on the item and available inventory.
Will all items in my order arrive together?
Not always. Products fulfilled from different locations may arrive in separate packages.
How do I track my order?
When tracking is available, tracking details are provided after fulfillment.
Can I change my shipping address after ordering?
Contact us immediately. Once an order has entered fulfillment, an address change may no longer be possible.
How do I choose the correct size or product option?
Review the size chart, compatibility information, color, quantity, dimensions, and other variant details shown on the product page before checkout.